Articles

 Are there maintenance hours when I will be unable to access the service?

Regular scheduled, routine maintenance must be performed on the system to ensure the proper...

 Can I back up databases inside virtual machines?

Agents for VMware and Hyper-V back up the virtual machines in a consistent state, provided that...

 Can I back up databases such as Microsoft SQL Server?

Yes, igloo BACKUP Agents use Microsoft Volume Shadow Copy Service to back up Microsoft Exchange,...

 Can igloo DATA recover a lost password for an encrypted backup?

Unfortunately, if you have lost your encryption password, there is no way for igloo DATA to...

 Can the agent for Acronis Backup and the regular Acronis backup agent (including Acronis True Image) live together on the same machine?

The agents cannot be installed alongside each other. The reason is that the Acronis Backup agent...

 How are backup agents uninstalled from the systems once loaded?

For Windows: Use Add or Remove Programs in Control Panel   For Linux: Run these two commands...

 How can I change the credentials of the backup account under which the agent is installed?

See Acronis KB Article 55950: "How to change a Backup Account"

 I deleted some backups but my storage usage did not change. How long does it take to refresh the storage usage information?

Statistics are recalculated every 4-6 hours; then the new values are displayed in the Management...

 I have installed the agent from an .msi file instead of the GUI-based setup program. How can I specify the backup account for it?

See Acronis KB Article 55244: "Registering Backup Client Manually"

 Is it possible to do file-level recovery from (image) backups in the local storage?

Yes, file level recovery from image backups is supported.

 Is there a way to limit network usage for backups?

Yes, bandwidth limitation is an optional parameter setting in each backup plan.

 My client machines are in a private network behind NAT. Will they be able to communicate with the management part placed at the igloo data center?

Yes, as long as the firewall allows the required ports to communicate, the client machines will...

 The Admin Guide states that Windows 7 Home and Starter Editions are not supported by Acronis Backup Cloud. Is that actually the case?

That is correct, unfortunately, these systems are unsupported by igloo BACKUP and Acronis Backup...

 What are the currently supported browsers?

The currently supported browsers are: Internet Explorer 10 (or newer) Safari 5.1.7 (or newer)...

 What encryption algorithms are supported?

igloo BACKUP supports AES 128, AES 192, and AES 256 encryption algorithms.

 What will happen to my backups once I reach the storage quota?

As you approach the storage quota, the group administrator will receive an email notification...

 When installing the agent, should I create a new Windows user account for the service or use an existing one?

In most cases, keep the default option of creating a new account. You only need to specify an...

 Which ports need to be open?

TCP ports 443, 8443, 44445, 5060 and 7770-7800. Additionally, port 80 is used for the remote...