HOW TO: "Change a Backup Account"

Version 4 and newer Windows agents (Agent build 12.0.1078 or newer)

  1. In Backup management console, delete the agent machine from the list.
  2. Open Command prompt as Administrator: Start -> Search -> cmd
  3. Execute:
    "C:\Program Files\BackupClient\BackupAndRecovery\register_msp_mms.exe" register https://backup.igloodata.cloud <new_backup_account> <password>
    where <new_backup_account> is the backup account you want to move the machine to and <password> is the password of this backup account.
  4. When moving the agent to another datacenter or to an account with igloo DATA storage, navigate to %ProgramData%\Acronis\BackupAndRecovery\OnlineBackup and delete the old storage's certificate to allow the agent to obtain the certificate for the new storage.
  5. Wait, it may take up to 5 minutes to move the agent.

Version 4 and newer Linux agents (Agent build 12.0.1078 or newer)

  1. In Backup management console, delete the agent machine from the list.
  2. Open Terminal.
  3. Execute:
    /usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://backup.igloodata.cloud <new_backup_account> <password>
    where <new_backup_account> is the backup account you want to move the machine to and <password> is the password of this backup account.
  4. When moving the agent to another datacenter or to an account with igloo DATA storage, delete the old storage's certificate from /var/lib/Acronis/BackupAndRecovery/OnlineBackup/%email% to allow the agent to obtain the certificate for the new storage.
  5. Wait, it may take up to 5 minutes to move the agent.

More information

When moving a machine to a Backup account registered in the same End-user company, backup plans will be kept. Backup chain will continue with a new full backup. When backing up to the Cloud storage, a new archive will be created (when using Initial Seeding: new Initial Seeding is required).

When moving a machine to a Backup account registered in another End-user company, backup plans need to be recreated. Alternatively you can apply a backup plan available in the new Backup account.


Additional reference: Acronis KB Article 55950: "How to change a Backup Account"

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